Questions buyers actually ask

Short answers. If yours is not here, send it on WhatsApp and you will get a straight reply, not a brochure.

What is the minimum order?

100 kg for the first order, and you can mix packing formats inside it — for example 50 kg in 1 kg retail pouches and 50 kg in cartons. The partner factory will not run a line below one tonne, which is why we hold stock and break it down.

Are you the factory?

No. We are Ruixuanda (Heze) International Trading Co., Ltd., a registered trading company, and we handle export sales for one partner factory in Heze, Shandong. We say this in the first message because buyers check, and a false claim ends the relationship later anyway.

Do you send samples?

Yes. 500 g free, one per company, freight collect on your DHL or FedEx account. Send the account number with the request. We do not pay freight on samples — if we did, we would get requests from people who never order.

How long does delivery take?

Stock specifications: 3–7 days to hand over at Qingdao. Private label bags: 10–15 days. Sea transit then depends on the destination port — roughly 30–38 days to Northern Europe, 25–32 days to the US West Coast.

What documents come with the goods?

Certificate of analysis, batch number on every carton, packing list, and health paperwork through the partner factory. Certificate of origin where the destination requires it. See the Quality page for the full list.

Can you support EU import registration?

We supply the documents and work with the partner factory on its TRACES registration status. Tell us the destination country first — we will confirm what is needed and whether our factory's registration covers it, before you commit to an order.

How is freight handled on a small order?

We quote FOB Qingdao and you use your own forwarder, or we can quote CIF to your port. For 100–500 kg we can fold your cartons into a shared container leaving Qingdao, which is usually the difference between a viable and an unviable landed cost.

What are the payment terms?

30% T/T deposit, 70% before shipment. We do not ship on open account, against a bill of lading copy, or under a letter of credit.

Can you pack under my brand?

Yes. Send artwork, we quote printing separately. Minimum 500 bags per design. We do not print a brand we cannot verify, so a business registration is requested.

Is the product fit for human consumption?

No. It is animal feed only and is labelled as such on every bag and carton.

Still have a question?

One message is usually faster than a form. We answer within 24 hours, Monday to Saturday.

WhatsApp us